Refund Policy

✨ Our Commitment to Fairness

At HerAHA, we stand behind the quality and value of our digital products. Because our offerings are digital and accessible immediately upon purchase, we have crafted a refund policy that balances customer satisfaction with the practical realities of digital commerce. We believe in transparency, empathy, and doing right by our community.

🔄 Standard Refund Window: 30 Days

HerAHA offers a 30-day satisfaction guarantee on all digital product purchases, subject to the conditions below.

✅ You May Request a Refund If:

• You purchased within the last 30 days
• You have not downloaded more than 20% of the total downloadable content (e.g., PDF guides, audio files)
• You have not accessed cloud-based features (e.g., AI Sleep Tracker) for more than 7 days total
• You can provide a brief reason for your request (to help us improve)

❌ Refunds Are Not Available If:

• More than 30 days have passed since your purchase date
• You have downloaded or accessed the majority of the product content
• You have shared your account credentials or product access with others
• The request is for a product purchased as part of a bundle where other items have been used
• The purchase was made using a promotional code marked "non-refundable"

🎧 Special Policy for Audio Meditations

Due to the nature of audio content, refunds for individual meditation tracks or audio bundles are evaluated case-by-case. Generally:

• ✅ Refunds are considered if you request within 14 days AND have not streamed/downloaded more than 2 tracks
• ❌ Refunds are typically not granted if you have accessed the majority of the audio library

We encourage you to preview sample clips (when available) before purchasing to ensure the content aligns with your needs.

🛠️ Technical Issues? We'll Fix It First

If you're experiencing technical difficulties accessing your purchase (e.g., download links not working, login issues, file corruption), please contact our support team before requesting a refund. In most cases, we can resolve access problems quickly, and we'd prefer to ensure you get the full value of your purchase.

Contact Support: Contact Us → | Response within 24-48 hours

📝 How to Request a Refund

1. Visit our Contact Page and submit a message with the subject line: "Refund Request – [Your Order Number]"
2. Include: Your full name, email used for purchase, order number, and brief reason for the request
3. Our team will review your request within 3-5 business days
4. If approved, refunds are processed to your original payment method within 5-10 business days (timing depends on your bank/payment processor)

Note: Refunds for purchases made via third-party platforms (e.g., Etsy, Gumroad) must be requested through that platform's refund system.

⚠️ Important Notes on Digital Products

• Instant Access: Digital products are delivered immediately upon payment. By purchasing, you acknowledge that you waive the right to cancel once access is granted, except as outlined in this policy.
• No Partial Refunds: We do not offer partial refunds for bundles or multi-item purchases. If eligible, the full purchase amount is refunded.
• Account Termination: If a refund is approved, your access to the refunded product(s) will be revoked immediately.
• Abuse Prevention: We monitor for patterns of abuse (e.g., frequent refund requests, downloading then refunding). Accounts found to be abusing our policy may be suspended.

🌍 Regional Consumer Rights

This policy is designed to comply with major consumer protection frameworks (including EU Consumer Rights Directive, UK Consumer Rights Act, and US FTC guidelines). If you are located in a jurisdiction with statutory refund rights that exceed this policy, those rights remain intact and will be honored. Contact us to discuss your specific situation.

💬 Still Have Questions?

We're human, and we understand that digital purchases can feel uncertain. If you're unsure whether you qualify for a refund, or if your situation isn't covered above, please reach out. We review each request with compassion and fairness.

Refund Inquiries: Contact Us →
General Support: Contact Us →